Manage your daily operations by dispatching work orders directly to mobile devices. Simple drag and drop planning board keeps the utilization levels high and ensures customer satisfaction with timely service visits.
Handle the work orders directly from mobile devices with extensive support for work reporting and material handling. Digital signatures and customer specific reports ensure fully paperless services.
Check the general overview of the work orders or drill down for more detailed customer reports. The dashboard has all the right tools for advanced service and workflow analytics.
Paperless operations speed up your service delivery and bring quick results in efficiency and customer satisfaction. Real-time business data gives the management better tools for quick adjustments.
Slow invoicing process? Mobile reporting gives you the possibility to start the billing process during the same day as the work reporting is done in real-time, on-site.
Follow up the current status of the active work orders or use the analytics tools to have a closer look at the services from different perspectives. Up-to-date business data enables quick decision-making to improve the service delivery.
Scheduling helps to get the right people to do the right job. Dispatch the work orders to the mobile devices and follow up the service process. Fast and easy way to maximize the utilization rates.
Easy drag and drop interface allows the supervisors to have a quick overview of the available resources and allocate tasks to correct people without delays. Shorter service time improves customer satisfaction rates.
The supervisors are able to monitor the service status from the start to the end and react in time for any changes in the field.
All the service work and materials are reported with the mobile application during the customer visit and the costs are immediately available for billing. Fully paperless reporting directly from the field.
Ground-up design with the service professionals ensures an easy-to-use interface without the need for extensive user training.
Always have up-to-date information about the active work orders, customer details and previous visits.
More efficient service delivery cuts overall service times and improves the quality of customer experience. All customers receive automated work reports for monitoring the service times and work quality.
Reports are automatically generated and sent to customer's email address when the work has been completed.
Detailed work reports with optional customer acceptance signatures ensure that everything is taken care of and the service hours are confirmed by the customer before billing.
The solution has had a significant impact on the service efficiency especially in terms of saving time for the actual service work. Acando's strong expertise in designing and implementing the customized solution has been a great value for us. Their competence both in SAP and mobile solutions was a favourable combination that served us well during the project.
Jyrki Isotalo, Senior Vice President, Development, YIT Building Systems Ltd.